Privacy Policy

When you use Casino NB Key, we may collect the following types of information to provide and improve our services:

• Account Information: Your login credentials (email address and password) as issued by Casino New Brunswick reception staff. This information is used solely to authenticate your access to the app.
• Guest Profile Data: Your name, room number, and check-in/check-out dates as provided by Casino New Brunswick at the time of account creation.
• Service Preferences: Your room settings such as temperature, lighting scenes, TV channel, and other in-room preferences. These are stored locally on your device.
• Service Requests: Orders, housekeeping requests, transportation bookings, and concierge interactions made through the app during your stay.

The information collected is used exclusively to provide you with the Casino NB Key guest experience:

• To authenticate your identity and maintain your session across app restarts.
• To display your personalised guest information, including your name, room number, and stay dates.
• To process and fulfil your in-room service requests, orders, and bookings.
• To remember your room preferences so the app always reflects your personalised settings.
• To provide you with relevant casino and resort information, including live event highlights and dining availability.

Your session credentials and room preferences are stored locally on your device using iOS secure storage mechanisms. This data is not transmitted to external servers for the purpose of analytics, advertising, or profiling. Your preferences remain entirely under your control and are cleared when you sign out of the application.

Casino NB Key does not integrate with third-party advertising networks, analytics platforms, or data brokers. The app does not share your personal information with any third parties outside of Casino New Brunswick for the purpose of fulfilling your in-stay service requests.

We are committed to protecting your information. Casino NB Key employs industry-standard security practices to safeguard your data. Account credentials are handled securely and access to the application is restricted to verified Casino New Brunswick guests only, with accounts issued exclusively at the reception desk.

Casino NB Key is intended for use by hotel guests aged 18 and over, consistent with Casino New Brunswick's guest policies. The application is not directed at children under the age of 13, and we do not knowingly collect personal information from minors.

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, or request deletion of your information. To exercise any of these rights, please contact us at:

This Privacy Policy may be updated periodically to reflect changes in the application or applicable law. Any updates will be reflected in the latest version of the app or on this page. Continued use of Casino NB Key after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: